General Terms & Conditions
SKISCHOOL OLYMPIC Mag. Oliver Hugo Nindl
1 Validity of the general terms and conditions
1.1 For business relationships between the ski school mentioned above (hereafter referred to as “ski school”) and the contractual partner (hereafter referred to as “customer”), these General Terms and Conditions of Business (hereafter referred to as “GTC”) apply only in the respective valid version. The valid version of the general terms and conditions of business depends on the time of the relevant request by the customer.
1.2 The ski school provides the customer with services in the field of skiing and snow sports. This includes, among other things, giving skiing, snowboarding and cross-country skiing lessons, guiding and accompanying on ski tours (as defined in § 1 para. 1 T-SSG 1995) and related activities (hereinafter referred to as “courses”). Also included are any childcare services and related services (e.g. meals for children). These GTCs apply to all services of the ski school in this context.
1.3 Regulations deviating from these GTCs are only valid with an express written agreement between the ski school and the customer. Contradictory terms and conditions of the customer have no effect on the business relationships listed in point 1.2.
2 Conclusion of contract
2.1 The conclusion of a contract between the ski school and the customer is possible both electronically (submission of an offer via online form and acceptance of the contract by confirmation e-mail) and in the business premises of the ski school (conclusion of the contract by handing out a payment receipt).
2.2 The submission of a completed online form by the customer represents a legally binding request to the ski school to conclude a contract for the services advertised by the ski school. The ski school sends a booking confirmation to the customer on the basis of such a request. A contractual relationship between the ski school and the customer only comes into effect with the transmission of this booking confirmation.
2.3 The declaration of the customer to an employee of the ski school that he/she wishes to make use of the services of the ski school represents a legally binding request to the ski school to enter into a contract. A contractual relationship between the ski school and the respective customer only comes into effect with the payment of the desired service and the issue of a payment receipt.
2.4 The booking confirmation and/or the proof of payment serve as proof of the use of the booked service and must be presented by the Customer to the respective course instructor at the beginning of the course.
2.5 The ski school is not obliged to inform the customer of a cancellation of online bookings. If the customer’s request is not confirmed by the ski school within a period of 2 (two) weeks from receipt, the customer’s request is in any case considered as rejected.
3 Right of withdrawal when concluding a contract by telephone, web form or e-mail
3.1 The services offered are a “leisure service” within the meaning of the Fern- und Auswärtsgeschäfte-Gesetz (FAGG).
3.2 There is no right of withdrawal for leisure services according to § 18 Abs. 1 Z 10 FAGG.
4 Right of withdrawal
4.1 The customer is entitled to withdraw from the contract unilaterally and without further obligation, in particular without the obligation to pay a fee or a cancellation fee, under the following conditions in writing (email is sufficient).
4.2 In the case of private and group courses, withdrawal is allowed up to 3 days before the first day of the service without further obligations on the part of the client.
4.3 In the case of group courses, in addition, in the event of illness or accident which makes it impossible to participate in the booked activity, withdrawal is permitted on the following day after the occurrence of the illness or accident, provided that the customer presents a medical certificate to the ski school. The ski school will either issue a credit note for the proportionate payment to be remunerated or refund the proportionate payment to the customer at the choice of the customer.
4.4 In all other cases the customer is not entitled to withdraw from the contract without the express, written consent of the ski school and must pay the full remuneration. This also applies in particular to the case of non-appearance or late appearance on the agreed date.
4.5 The ski school is entitled to withdraw from the contract at any time if the customer’s participation in courses takes place under the influence of alcohol, drugs or medication which no longer guarantee safe participation. The same applies if the customer persistently resists the instructions of the ski school, the instructors or the care personnel (see point 9.4). The customer is not entitled to any claims in the event of such a termination of contract; in particular, the customer is also obliged to pay the full remuneration.
5 Impossibility of service
5.1 If it is not possible to carry out the service for safety reasons (e.g. weather conditions, danger of avalanches, etc), the ski school is not obliged to provide the service. It is the sole responsibility of the ski school to assess the possibility of providing the service, whereby a partial impossibility – e.g. no ski instruction is possible on three of five days – does not affect the provision of the possible part of the service.
5.2 In the case that the service is (partially or completely) unavailable according to point 5.1, the ski school will refund the proportionate payment to the customer. The customer is not entitled to any further claims.
5.3 Force majeure, especially epidemics, pandemics, official measures such as closures, other unforeseeable and unavoidable events release the ski school from its performance obligations.
5.4 In the case that the service is (partially or completely) unavailable in accordance with point 5.3, the ski school will either issue a credit note for the proportionate payment or pay the proportionate payment back to the customer. The customer has the right to choose in this regard. The customer is not entitled to any further claims. A possible right of withdrawal according to § 10 paragraph 2 Package Travel Act remains unaffected.
6 Prices, terms of payment
6.1 All information – in particular price lists of the ski school on the internet, in brochures, advertisements or other sources of information – are non-binding for the ski school. The ski school reserves the right to make changes at any time.
6.2 All prices are quoted in EURO (€) and are gross, including any statutory value added tax, unless otherwise stated.
6.3 Costs for ski tickets or ski equipment are not included in the course fees. These are to be purchased by the customer at their own expense and brought with them.
6.4 The ski school’s claim for payment from the customer arises with the conclusion of the contract. At this time the payment is due. In the case of online bookings, payment is made immediately upon receipt of the offer using one of the payment methods set up for online bookings. Should the customer’s offer not be confirmed by the ski school, any amount previously paid will be refunded using the same method of payment as that used by the customer.
6.5 In the case of other booking methods, e.g. by email or directly on site, the payment of the course fee can be made within 3 days of the conclusion of the contract by bank transfer to the ski school’s account or in cash on site; however, it must be received by the ski school before the start of the course. All expenses – especially bank charges – in connection with the payment of the course booked with the ski school are to be borne exclusively by the customer.
6.6 The customer can only offset against such counterclaims, which have been legally determined by a court of law or expressly recognised by the ski school as well as in the case of insolvency of the ski school. Legal rights of retention are not affected by this contract point.
6.7 Default of payment is deemed to have occurred without further notification from the ski school. In the event that the customer is in arrears with a payment, the ski school is entitled to charge the customer the statutory interest on arrears and all additional costs and expenses incurred, in debt collection or lawyer’s fees. In the case of outstanding debts, the ski school can offset payments made by the customer against the customer’s outstanding debts, irrespective of any instructions by the customer. In the case of non-payment of a debt, all other debts against the customer are also immediately due.
6.8 The place of completion for all obligations to be met by both the ski school and the customer is the location of the ski school’s headquarters.
7 Service provision
7.1 The customer must be present at the ski school’s meeting point or at another location in the ski school area announced by the ski school in good time before the start of the course.
7.2 The ski school reserves the right to change the meeting point of the courses at short notice. In these cases the customers will be informed by the ski school.
7.3 The ski school reserves the right to take a temperature reading for each customer before the start of each ski course day in compliance with the data protection regulations and to exclude the customer from lessons at its own discretion in the event of increased temperature, fever or other clear signs of infectious diseases (e.g.: COVID-19), which could pose a risk to other ski course participants as well as to instructors and support staff. In such cases, the customer is entitled to a pro-rata refund of any payment already made or to the issue of a corresponding credit note.
7.4 The ski school commits to employ only teaching or childcare personnel qualified for the respective service.
8 Limitation of liability
8.1 In connection with the courses offered, the ski school does not guarantee the success of the course participants.
8.2 The ski school is not liable – with the exception of personal injury – for damages, insofar as the damages are not based on deliberate or grossly negligent behaviour of the ski school itself or a person attributable to it and the behaviour which caused the damage does not relate to the main duties arising from the agreed contract.
8.3 The ski school assumes no liability for damages which the customer inflicts on themselves or other persons or which are caused by them during the implementation of the agreed service through no fault of the ski school.
8.4 Irrespective of fault, the ski school is not liable for lost earnings, pure financial losses and consequential losses, if these exceed three times the payment for services.
8.5 It is pointed out to the customer that not wearing a helmet in the event of injury may constitute contributory negligence on the part of the customer, which is why the customer is recommended to wear a helmet and other safety equipment recommended for the service booked (e.g. avalanche transceiver when travelling in off piste) or, in the case of avalanche equipment, to carry it with them. Helmets and safety equipment generally reduce the risk of injury.
8.6 It is expressly stated that the practice of snow sports is associated with numerous risks and that there is an increased risk of injury or even death, in particular due to avalanches, especially when touring or skiing off piste, which cannot be completely eliminated.
8.7 The customer acknowledges that rescuing skiers from slopes or off piste is often associated with high costs. The customer is therefore recommended to take out appropriate insurance, especially as the ski school is not liable for recovery and air rescue costs, unless the ski school or a person attributable to it has caused these recovery and/or air rescue costs through deliberate or grossly negligent behaviour.
9 Duties of the customer
9.1 The customer must inform the ski school truthfully and comprehensively about their skills and experience in the particular type of snow sport booked and must independently ensure that their equipment is appropriate to their level of ski technique and the current conditions. The customer must report any health problems or impairments to the ski school.
9.2 Furthermore, the customer undertakes not to take part in the ski course in the event of infections with fever, contagious diseases and illnesses associated with diarrhoea and vomiting. In particular in the case of COVID-19 symptoms (fever, dry cough, tiredness, breathing difficulties etc.) the customer is obliged to withdraw from participation in the ski course. If the customer has booked a group course, he/she may exercise the right of withdrawal provided for in point 4.4 of these General Terms and Conditions on presentation of a medical certificate.
9.3 Before the start of lessons, the customer must independently arrange for their ski equipment (especially ski bindings) to be checked by a specialist company.
9.4 The customer must follow the instructions of the ski school, the instructors and the supervisors. Disregard of instructions and warnings entitles the ski school to immediately terminate the contract. This also applies if customers display improper behaviour, especially towards other course participants.
10.1 Further information can be found in the data protection declaration of the ski school, which is available under our data protection declaration.
11 Other regulations
11.1 There are no verbal collateral agreements to these GTCs. Subsidiary agreements of whatever kind, changes or additions must be made in writing to be effective. This shall also apply to any waiver of this written form requirement.
11.2 For all disputes arising from legal transactions based on these General Terms and Conditions, the applicability of Austrian substantive law, excluding Austrian international private law, shall be deemed agreed.
11.3 If the customer is a business or consumer with residence outside the area of application of the EuGVVO  or the Lugano Convention  (these are all countries with the exception of the EU member states, Switzerland, Norway and Iceland), for all legal disputes arising from or in connection with these general terms and conditions and/or contracts between the ski school and the customer regarding the provision of ski school services, the factually and locally competent court at the ski school’s headquarters is agreed as the exclusively competent court.
11.4 If the customer is a consumer resident within the EU or the area of application of the Lugano Convention, the statutory provisions on jurisdiction shall apply.
11.5 If one or more of the provisions of these general terms and conditions is/are void, such legally effective provisions are expressly agreed between the ski school and the customer which come closest to the economic purpose of the invalid provision. The effectiveness of the remaining provisions is not affected by a void provision.
11.6 All rights and obligations from these GTCs are transferred to any legal successors of the ski school.
12 Place of jurisdiction
The respective competent court for Innsbruck is agreed on as venue.
TIP TOP RENTAL SHOP Mag. Oliver Hugo Nindl
Validity of the general terms and conditions
For business relationships between the ski rental mentioned above (hereafter referred to as “ski rental”) and the contractual partner (hereafter referred to as “customer”), these General Terms and Conditions of Business (hereafter referred to as “GTC”) apply only in the respective valid version. The valid version of the general terms and conditions of business depends on the time of the relevant request by the customer.
General rental conditions
• Reservation of winter sports equipment through our website as well as reservation on stage in the rooms of the ski rental implies acceptance of our general conditions, which are explained below.
• The rental tariff is only valid for consecutive days!
• Unfavourable weather conditions or other impediments do not exempt you from paying the rental tariff.
• In case of injury or illness of the customer during the rental period, the following regulation applies upon presentation of a medical certificate:
a) immediate return of the rental equipment;
b) no charge of the rental tariff from the day following the date of issue of the medical certificate;
• If a medical certificate is not presented in the event of injury or illness, the full rental rate will be charged!
• The rental equipment may not be passed on to third parties!
• In case of theft a police report is required and the following excess applies:
60% of the recommended retail price of the respective product
• For wilful damage the repair costs will be charged!
• Rentals after 15.00 hours will only be charged from the following calendar day.
• No liability is accepted for accidents of any kind.
• The rental costs are determined by the category of equipment reserved by the customer, as well as the chosen period of rental in accordance with our rates for rental. Our rates are inclusive of all taxes, at the rate applicable at the time of your reservation.
• The customer must inform the ski school truthfully and comprehensively about their skills and experience in the particular type of snow sport as well as about their height and weight and must independently ensure that their equipment is appropriate to their level of ski technique and the current conditions. The customer must report any health problems or impairments to the ski school. The adustment of the rented material, especially the adjustment of the binding, is made on base of the information made by the customer.
The customer can pay their rental costs directly by credit card (MASTERCARD, VISA, …) online. In this case, the customer must enter the credit card number, the expiry date and the 3 digit security code from the credit card. Any charges that may arise from payment by bank card (bank charges linked to exchange rates, bank commission for payment operations not carried out in the country where the bank card was issued, other bank commissions, etc.) shall be borne by the customer. These fees correspond to the possible fees charged exclusively by the customer’s banking institution due to the use of his bank card. The authorisation of the bank card network makes the order confirmed by the customer on the website effective. In case of refusal on the part of the bank card network, our company reserves the right to cancel the reservation.
Cash payment when renting equipment on stage in the rooms of the ski rental is possible as well as using credit- or debit-cards.
Conclusion of the agreement
The reservation is completed and is only valid upon receipt of payment of the full rental amount by the ski rental, in accordance with the aforementioned methods of payment, and in case of online-reservation upon receipt by the customer of an E-Mail containing the reservation confirmation, which must be printed out and presented by the customer in the shop.
In case of online reservation: The customer has a cancellation period of 7 calendar days, starting from the confirmation of reservation. If this period expires on a Saturday, Sunday, public holiday or on a non-working day, the period is extended to the next working day. However, with the customer’s consent, the right of withdrawal may not be exercised after the beginning of the rental period before the 7 calendar days have expired.
Right of withdrawal
In case of online reservation: If the right of withdrawal is exercised within the period of 7 calendar days, the amount paid by the customer will be refunded, less a handling fee of 10% of the total amount. The refund will be made by the credit card used for payment.
Cancellation before receipt of the material and after expiry of the cancellation period
In case of online reservation: Any cancellation before the start of the rental period will result in a refund of the rental price less a 20% cancellation fee. The refund will be made via the credit card used for payment.
Cancellation after receipt of material
In case of illness or accident occurring during the rental period, the rental conditions remain valid. Only the equipment of the person directly affected can be returned and therefore charged according to the days used (upon presentation of a medical certificate and return of the rental equipment).
Cancellation due to weather conditions
In the case of total closure of the ski area normally available from the day the equipment was rented, and only in this case, the rental days concerned will be reimbursed with proof of a declaration from the lift company. In this case, the refund will be made using the credit card used for payment.
The ski rental processes the customer’s personal data for a specific purpose and in accordance with the statutory provisions. The personal data provided for the purpose of the order will be used to fulfil and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in the ordering, delivery and payment process.
Place of jurisdiction
The respective competent court for Innsbruck is agreed on as venue.